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Frequently Asked Questions

 

Why doesn't the symbol on the chart change when I click on a symbol in the watchlist?

There is a horizontal yellow line in the middle of the chart and I cannot delete it. How do I remove it?

Is the data real-time or delayed?

I seem to be having problems getting accurate price data on different stocks. Why are my broker's values different than yours?

The price scale shows the correct closing price for the stock but the scale values do not match the stock price.  Why is that?

How do I add a symbol to a watchlist?

Can I use FreeStockCharts.com behind a firewall?

What is the significance of red vs. green Volume bars?

I'm looking at a Daily chart of MSFT and it's only showing me the last 6 months of history.  How can I make it show a year of history?

I've forgotten my password, how can I find out what it is?

Why does the value of my 50-day moving average change when I go from a Daily chart to a Weekly chart?

When I press the "ABC" to add a note the only thing that appears on the chart is the word "note". How do I write text on the chart?

Why are some candlesticks red on bars where the close is above the open?  Shouldn't the candle be green on an "up" candle?

I've installed Microsoft Silverlight on my Mac G4 so why can't I access your site?

How do you do erase Fibonacci retracements from the chart?

Do you have plans to add Slow Stochastic indicators to your service?

How do I turn off scrolling ticker?

Is it possible to go back beyond 2 years of a stock's history, or is that just a function of the "premium" subscription?

How do you bring up candlesticks?

How can I delete a tab or column on the left side of my charts?

Why don't the moving averages on my chart match the moving averages in my other charting application?

How can I look at multiple charts for the same symbol with each set to a different bar interval?

How can I hide the watchlist to free up screen space for the chart?

 

 

Why doesn't the symbol on the chart change when I click on a symbol in the watchlist?

Click on the symbol on the chart and then click "Change back to main symbol". You can lock a symbol to a particular chart by clicking on the symbol on the chart, typing in the symbol you want to view and clicking "only this chart".

There is a horizontal line in the middle of the chart and I cannot delete it. How do I remove it?

When viewing an intraday chart, a horizontal line is plotted on the chart at the previous day's close. To remove it, click on Price History | Edit and uncheck the "Show yesterday's close line" option.

 

Is the data real-time or delayed?

US stock data is in real time from the BATS exchange. Major index data like the DJ-30, SP-500, etc. is estimated for the last 15 minutes. Other indexes are 15 minute delayed. You can use ETFs based on the major indices as an alternative: DIA for the Dow 30, SPY for the S&P 500, QQQQ for the Nasdaq 100.

More info...

 

I seem to be having problems getting accurate price data on different stocks. Why are my broker's values different than yours?

The real time data comes from the BATS exchange and the most recent 15 minutes only shows trades that occur on the BATS exchange. Data older than 15 minutes comes from the consolidated tape. Lightly traded stocks may trade on other exchanges and those trades will not be reflected on the chart.

 

The price scale shows the correct closing price for the stock but the scale values do not match the stock price.  Why is that?

Try clicking Price History, Comparisons and then un-checking the option to "Show Percent Scale".

 

How do I add a symbol to a watchlist?

The Watchlists are maintained by our servers and cannot be edited. You can make your own list of symbols by adding them to a Portfolio.

 

Can I use FreeStockCharts.com behind a firewall?

Firewalls prevent unauthorized programs from accessing the internet and must be configured to allow StockFinder to connect to our servers. Disabling a firewall may correct some issues, but they can still interfere with programs if you have not specified that they should always be allowed to access the internet. You may need to configure access to port numbers and/or server addresses. For FreeStockCharts.com, please make sure that ports 943 and 4502 through 4520 are open. The server addresses is data.freestockcharts.com. More info...

 

What is the significance of red vs. green Volume bars?

Click on Volume, then Edit. In addition to setting the Plot color, you have the option to Color by Price, Up and Down. "Up" and "down" are based on the net change in price from the previous bar. If the net change is zero, then the Plot Color is used to paint the bar. This lets you color Volume by up, down and no change in price.

 

I'm looking at a Daily chart of MSFT and it's only showing me the last 6 months of history.  How can I make it show a year of history?

Use your mouse scroll wheel or the zoom/scroll slider at the bottom of the chart to zoom in and out on the chart. The chart loads 500 bars of data so on a daily chart you can view about 2 years of history. If you change to a weekly chart, you can view approximately 10 years if you zoom all the way out.

 

I've forgotten my password, how can I find out what it is?

Click the Sign-In button and then click the "Forgot Password" link. Type in your email address and then click the Email Password button. If you don't see the email with our password in a few minutes, check your Junk Email or Spam folder. You might need to add support@worden.com to your "Safe Senders" list.

 

Why does the value of my 50-day moving average change when I go from a Daily chart to a Weekly chart?

All indicators are plotted using periods. The period changes with the bar interval on the chart. A 50 period moving average on a Daily chart is a 50-day moving average. A 50 period moving average on a weekly chart is a 50-week moving average.

 

When I press the "ABC" to add a note the only thing that appears on the chart is the word "note". How do I write text on the chart?

Click on "note" and an edit box will pop up for you to type in your note.

 

Why are some candlesticks red on bars where the close is above the open?  Shouldn't the candle be green on an "up" candle?

There are several ways to configure candlesticks.  Traditional candles are hollow when the close is above the open and filled when the close is below the open. Some software programs use color instead to distinguish up candles from down candles.  We give you the ability to customize the candlesticks.  In the example below, the candles are hollow or filled based on the relationship between the open and close, but they are colored based on the net change from the previous candle.

 

 

I've installed Microsoft Silverlight on my Mac G4 so why can't I access your site?

Some older Macs with the PowerPC chip are only supported by version 1 of Silverlight.  The program requires Silverlight 2.

 

How do you do erase Fibonacci retracements from the chart?

To erase Fibonacci retracements (or any other drawing tool), you have to hover over the original line used to draw the retracement. If drawn some time in the past, this line may be out of the visible portion of the screen. Zoom out our select a higher bar interval (weekly, etc.) to bring it into view.

 

Do you have plans to add Slow Stochastic indicators to your service?

A slow stochastic is just a 3-period smoothing of the %K calculation. Set the %K parameter to 3 for a slow Stochastic.

 

How do I turn off scrolling ticker?

Click the View menu and uncheck "Scrolling Ticker"

 

Is it possible to go back beyond 2 years of a stock's history, or is that just a function of the "premium" subscription?

The chart displays 500 bars. If you want to see further back you'll need to increase the bar interval to 2-day, Weekly, etc.

 

How do you bring up candlesticks?

Click on Price History, then Edit and change the Plot Style to Candlesticks.  You can also set this as the default plot style on all new charts by clicking Tools | System Defaults and changing the Default Plot Style to Candlestick.

 

How can I delete a tab or column on the left side of my charts?

Click the Edit Columns link and you'll see an X to the right of each column name. Just click the X to delete.

 

Why don't the moving averages on my chart match the moving averages in my other charting application?

Two things to check: 1) Make sure the Average Type (simple, exponential) is the same and 2) make sure you are plotting a moving average of price and not some other plot on the chart.  If you hover your mouse over the MovAvg legend on the chart you can see the line used as the source of the average. Figure 1 below shows a 50 period moving average of price.  Figure 2 shows a 100 period average of a 50 period average.

Figure 1 Figure 2

 

How can I look at multiple charts for the same symbol with each set to a different bar interval?

If you want to see multiple bar intervals of the same symbol, you'll need to add additional charts to your layout.  This is easily done using the New Chart button on the toolbar. After adding additional charts, just click on each chart and set the desired bar interval.

 

How can I hide the watchlist to free up screen space for the chart?

Click the "Chart Full Screen" button in the upper right corner of the chart section (or click View | Show Full Screen Chart) to hide the watchlist/portfolio/news section to make more room for the chart section.